CUSTOMERS

Are you going to the doctor's office?

  1. Call ahead, don’t just show up.  If you have a fever or other concerning symptoms, we may want to screen you offsite to reduce chance of spread to other patients or our staff!
  2. IF YOU HAVE RECENTLY BEEN SCREENED FOR COVID-19 BUT DO NOT YET HAVE RESULTS BACK SAYING YOU ARE NEGATIVE, DO NOT GO ANYWHERE UNLESS YOU ARE EXPERIENCING A LIFE-THREATING EMERGENCY, IN THAT CASE EITHER CALL 911 OR NOTIFY THE ER YOU ARE COMING AND COULD HAVE COVID-19. ERs HAVE PROCESSES FOR THIS AND CAN ISOLATE YOU AS SOON AS YOU ARRIVE.
  3. Utilize telehealth visits with your doctor if available. Many insurance companies are covering these with no copay during the Covid-19 Pandemic.
  4. Wear a mask when going out into public. This protects other people FROM you.
  5. Use automatic door openers if available when going into office building. If office has a standard door handle or knob, you could bring a paper towel, wet wipe, etc. to open the door. Same goes for any elevator buttons etc.  Otherwise use hand sanitizer if available after going through high traffic areas like that.
  6. Wash your hands! (properly). This means getting paper towels ready so that you don’t touch the dispenser after you have cleaned your hands.  Wash with soap and warm water for at LEAST 20 seconds.  DON’T use your clean hand to turn off the water, this causes recontamination of your hands. Use a paper towel or wipe to turn off the faucet.  Lastly, you must use that paper towel/wipe to open the door of a public restroom!
  7. Ask your Physician/NP/PA/Nurse to wash or sanitize their hands or stethoscope before touching you. We don’t mind, I promise. We’re trying to protect you just as much as we are trying to protect us and our other patients.
  8. Wash/sanitize hands after the visit.
  9. Try to avoid touching your face.
  10. Cough/sneeze into your elbow, not your hands. 
  11. Continue working on management of your chronic medical conditions. Uncontrolled diabetes, blood pressure, heart disease etc. will all increase risk of more severe clinical course of Covid-19 if you catch it.
  1. Wash your hands before and after the visit
  2. Avoid cash if you can, pay with a card.  If possible, pay over the phone ahead of time.
  3. Sanitize the card before and after the transaction
  4. It may not be necessary to sign for your prescription at this time; ask your pharmacist.
  5. Ask the pharmacist or tech to sanitize their hands in front of you before touching your prescription bag
  6. Talk with your pharmacist about getting early refills on non-controlled medications. They will work with you to try to reduce trips to the pharmacy if possible
  7. If you are sick with any infectious illness (like Covid-19), see if the pharmacy can deliver your medication or if a friend/family would be willing to pick it up for you to reduce risk of spread of disease to your neighbors.
  8. Use drive-through or curbside pick-up service if available.

Going to a drive-thru, fast food, or curbside food pick-up restaurant?

  1. Ask the cashier to change gloves before touching your card or food.
  2. Avoid cash so that you don’t have to pay with cash. If your total is $5.80, and you give them $6.00, tell them to just “keep the change.”  They deserve it and it’s not worth the risk!  
  3. Decline condiments and use the ketchup/mustard etc. at home that you know isn’t contaminated.
  4. Ask cashier to sanitize your card if possible before handing it back. If they can’t, use an alcohol wipe, spray bottle, or hand sanitizer to clean your card after they return it.
  5. Use hand sanitizer on your hands as well after the transaction is completed (or cash/change back if otherwise unavoidable)
  6. Swipe your own card or use contactless/touchless payment options where available.